Client Case Studies
Business IT Solution Case Studies from London Specialist Company Our IT Department
Case Study 1
Small firm of Architects:4 PC’s, 1 Apple Mac and an Internet connection
Requirement:
Need E-mail & to browse the web for research purposes. Often sending large attached documents to clients.
Solution:
Full Support contract
David the MD was worried that the IT literate friend he had been using to maintain his systems was no longer available as soon as he was needed. Using a friend was leading to problems. David found he had an increasing need to fix broken & non-functioning IT equipment as soon as there was a problem, rather than storing up issues to be fixed in one hit every other week. With an Our IT department contract he received rapid response fixes & fast ongoing configuration that led to smoother running with measurably less system downtime.
Cost:
A full support contract for £1,250 per year
Case Study 2
A medium sized company of Recruitment consultants:24 PC’s, 4 Laptops & 2 servers
Requirement:
Uptime a priority as consultants are not making any money if E-mail is down.
Solution:
Full Support contract + E-mail hosting
Configuration of the two servers by one of Our IT departments senior technical engineers to maximise system resources. Liaising with third party software suppliers who supply specialist recruiting software to ensure maximum uptime.
Hosting the clients mail so that we control as many points of failure as possible in order that we can go straight to the route of the problem should an issue arise.
The clients admin team were increasingly spending more and more time detailing & chasing IT problems. This was even before anything was fixed! This situation left the client feeling behind on problems as well as feeling out of touch with all modern developments, specification, configuration & training benefits.
Cost:
A full support contract for £9,800 per year, including support for remote workers and liaison with specialist recruitment software supplier to ensure smooth operations on a daily basis.
Case Study 3
A large Manufacturing plant withoffices in London & Tokyo:
60 PC’s 15 Laptops & 5 Servers
Requirement:
Total IT support. Senior Technical Engineers always available for consultation & Project Management. Remote engineers always available for ongoing configuration issues. On-site engineers whenever required to attend to downed systems. Full reporting.
Solution:
Full Support contract + on-site presence.
One day a week permanent on-site I.T. Support Engineer to facilitate weekly client configuration requests.
The decision to go with Our IT Department was an easy one for the board based on cost & quality of response. The existing in-house IT team did not have the skill range required to implement a company wide office move & upgrade on the scale required. Not only was the wages bill too high but the client was left with no-one who could project manage to such a high level.
A team comprising Our IT department Senior Technical Engineers, Admin staff & Support Engineers are assigned to the client to fully understand then manage all requests as well as dealing with all issues arising through Our IT department’s own pro-activity. Liaison & communication are essential tools used to keep the customer satisfied.
Examples of possible extras required include the specification, procurement & installation of additional hardware if required by the client. All undertaken by a team already trusted.
Cost:
A Full Support contract £25,750 per year. One day per week 8 hour on-site Engineer.
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