WE’LL SOLVE YOUR IT PROBLEMS BEFORE THEY IMPACT YOUR BUSINESS AND PROVIDE AWARD WINNING DAY-TO-DAY SUPPORT.
(We’ll also deal with your business critical IT issues immediately).
We’re a trusted and accredited IT services provider with over 20 years’ experience, providing IT support services and technology solutions to Businesses across London and the East of England.
We take complete responsibility for your IT infrastructure, providing you with day-to-day telephone and remote technical support, in addition to ongoing strategic guidance, pro-active network monitoring and fast effective onsite support.
You’ll have an all-inclusive IT Support service for a fixed monthly fee. Service contracts are transparent, with no hidden surprises and straightforward Service Level Agreements. You will also have access to our comprehensive range of industry leading IT Solutions.
YOU WON’T BE TIED INTO A LENGTHY IT SERVICES AGREEMENT.
Our success is based on building lasting relationships with our clients by providing a consistent and high quality standard of service. The first 3 months of service is subject to a one-month termination period, with a 3-month rolling notice period applied thereafter.
A FULLY MANAGED IT SUPPORT SERVICE THAT ADDS VALUE TO YOUR BUSINESS*
* You’ll have direct access to our UK-based service desk team for ALL services from 7am to 7pm, with the option for 24/7 support.
* Onsite support is provided by our local teams of directly employed Microsoft & Apple certified Field support technicians.
WE’LL PROVIDE YOU WITH INSTANT BUSINESS CRITICAL SUPPORT.
We’ll provide instant technical support in the event of a business critical IT emergency. If we cannot provide a solution remotely, then we will dispatch a field support engineer to your site within the hour.
AN AWARD WINNING SERVICE PROVIDED BY A DEDICATED TEAM.
“I enjoy the fact that each day brings a new experience and you always learn something new. Working with a great team of people is the icing on the cake.” Chris Beechend, Operations Manager. 14 years’ service at Our IT Department.
YOU’LL GET AN AWARD WINNING CUSTOMER SERVICE EXPERIENCE.
We’ve seen a significant improvement in the service we receive since we switched to Our IT Department. The support team are attentive, knowledgeable and always respond in a timely manner. Overall, we are really pleased with the service they provide and would not hesitate to recommend them.
Gordon Spence, Mark Warner.
FROM AN ACCREDITED, EXPERIENCED & HIGHLY TECHNICAL COMPANY.
YOU’LL ALSO HAVE YOUR VERY OWN DEDICATED ACCOUNT MANAGER.
Your dedicated Account Manager will ensure that you get the most from your ongoing IT investment and that you receive a consistently high standard of customer care. Your Account Manager will contact a monthly account review and they will also arrange your annual IT infrastructure audit*
*Our Account Managers are backed by our award winning consultancy and project management teams.
IT SUPPORT FOR ALL TECHNOLOGIES USED IN THE WORKPLACE.
Our full Managed IT Support service includes but is not limited to support for the following technologies:
RELAX AS WE MAKE THE SMOOTH TRANSITION FROM YOUR OLD IT COMPANY.
We take the stress out of changing your IT supplier by fully managing the entire service transition process, leaving you to focus on other important business activities.
I WANT TO GET A NO-OBLIGATION QUOTE FOR IT SUPPORT.
So I’ll complete the form below to request a no-obligation quote for Our IT Departments’ Fully Managed IT Support service.