Why your business needs effective IT support to aid business growth
Organisations that use IT need effective IT support to aid their business growth. Where few may need convincing of the importance of technology to a business, more may need convincing that it’s not being looked after or used efficiently.
Too often businesses may be paying for services they don’t use, paying for services they don’t need, or relying on IT that’s old our outdated and likely to collapse at any moment, bringing unnecessary expense, stress and wasted time.
Effective, proactive, IT support can fuel business growth, and by contrast, ineffective IT support can be disastrous. IT can save you money, make life easier for employees and give you the added piece of mind that your technology isn’t going to let you down at any point.
What businesses need to be asking themselves is what technology do we have? What is working? What do we actually need? It is in the answering of these questions, that dedicated, proactive IT support can really make a difference.
You don’t just want someone to call when things go wrong, it’s about having a partner to systematically work with you to ensure the technology you use is fit for purpose, secure and helpful.
What to look for in an effective IT support partner
If you’re looking for an effective IT support partner and to profit from the effective support it brings, then here’s what you should be looking for:
1) Comprehensive cover
In today’s working world, there’s a bigger range of brands, names, products and types than ever before. Windows or Apple? iOS or Android? AWS or Azure?
In addition, sometimes it’s not just a case of either one or the other, but a case of a combination of solutions. It goes without saying that your IT support provider needs to be able to give comprehensive support whatever deployment you have, not just certain aspects of it.
The frustration of needing a problem fixed and being powerless to do it is one we’ve all had to bear. But depending on the severity of the issue, that frustration could also be business-critical.
You need to know your IT support partner is going to be available when you need it, meaning emergencies are resolved promptly before damage can be done, even if it’s out of traditional business hours.
3) Proactive vs reactive support
Nine times out of ten users are only likely to speak to someone from IT support when they need help with something. But you don’t just want support that’s reactive, purely there if something’s gone wrong and needs fixing.
IT support needs to be proactive, ensuring users are learning and not repeating the same mistakes, keeping your network safe from weaknesses caused by human error. Advising on futureproofing and strategy, ensuring you’re geared up for what’s to come or any areas where simple technology solutions could have a beneficial impact on your day to day.
4) Relationship management
Multiple different services can mean for multiple different support partners which means more time managing more partnerships. You want a support provider who can do that for you, meaning you spend less time stuck in the middle balancing all your various broadband, telephony, print of software and support contracts.
Your IT support partner should have the knowledge, understanding and resource to be able to do this effectively, thereby giving you back the time to be able to focus more on what matters, your business.
5) Holistic range of services
If managing multiple different services, with multiple different partners isn’t for you, then look for a support partner who can offer as much of what you need as possible i.e broadband, wireless, telephony, online security, remote backups – this could mean benefitting from economies of scale, better value, and less time managing various different partners and relationships.
Look through the entire service range a support provider is offering before making your decision as it could be a good opportunity to modernise and optimise in one go.
You need to know your support provider is qualified, and a good indicator of this is any awards or accreditations. For example, if your IT support provider is looking after your data, are they ISO accredited?
With the advent of GDPR it is you as the data controller who is liable for a data breach at your organisation, so you want the peace of mind of knowing that your partners are up to the task.
If you’ve got all of the above then you will undoubtedly be benefitting from effective IT support already. If not, and you want to get started with mature, proactive, available and helpful IT support and a proper IT plan for the future why not book in an Our IT audit?
A dedicated member of the team will go through your existing IT infrastructure and put together an overview giving you an informed platform for future decisions and suggestions for future improvements or savings.