Strong IT support is essential for any modern business. Naturally, maintaining an in-house IT department for technical support seems like a sensible option.

However, this is not the case for most companies. Particularly, small start-ups or even mid-sized companies will benefit from outsourcing their IT support.

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The Advantages of Outsourcing

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Availability

Any worthwhile IT support company offers 24-hour support. An in-house team would not provide round-the-clock service in the same manner. They need to go on holiday, take breaks and suffer from various illnesses and personal issues that inevitably occur.

IT support companies live and die by their reputations and availability is an important factor. Their teams are large enough that they will have systems and plans in place so that you never have to be without support.

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Experience

Your company’s IT department will be familiar with how your business runs but that is all. Outsourcing to an experienced support firm guarantees a breadth of knowledge that is not available otherwise.

Problems come from both internal and external sources. You need to be working with a support company who has seen it all before and who is familiar with the ins and outs of current systems. This is the only way to ensure that small issues do not turn into big problems.

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Security

With the best will in the world, an in-house team would put your sensitive data at risk. Cybersecurity is growing more complex every day and without a dedicated team that specialises in cutting edge security solutions, you are vulnerable.

You need a company with expert knowledge to ensure adequate security compliance. Maintaining this without external help is difficult and costly.

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What Does it Cost?

In-House

It seems like this would be a cheaper solution. After all, the advantages offered by outsourcing must come with a steep price tag and running an in-house team might be worth it to save money.

An in-house support network is not as cheap as you might think.

First, there are startup costs. Hardware expenses, software and possible training plans for your employees. Then, there are maintenance costs. Salaries, cloud-based subscription services, upgrades, hardware maintenance and this is just the beginning.

The costs of running in-house IT support are much higher for anything but the largest companies. To create and maintain everything your company requires means an annual investment of tens of thousands of pounds.

There is another hidden, non-monetary cost. Creating an in-house IT support department requires talented people. People that could be better utilised elsewhere within your company. It is far more effective for your employees to help your company focus on its primary goals.

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Outsourced IT Support

The cost of outsourcing to an IT support company does vary a lot. Different companies of varying qualities have different plans and prices. However, this is to your advantage.

First of all, there is scalability. The IT company that you use will be able to create a plan to suit your needs and that includes operating within your budget. Unlike an in-house team, once the cost has been decided it is locked. There are no hidden or unexpected fees that come back to bite you at a later date.

Over time your business will change and grow. Your support network will need to grow with you and this will be factored into any outsourced agreement you make. Trying to scale up an in-house department is much more costly and difficult by comparison.

Finally, an external company provides a resource no in-house support network ever can. An outsider’s perspective. Working with external allies allows your company to receive ideas that would never be available otherwise. These result in many small advantages which accrue with time to form large saving and advantages elsewhere.

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Outsource Your IT Needs

There are even more advantages to hiring an outsourced IT company than are listed here. Along with availability, experience and security, the company you work with will bring more to the table than you imagined.

Some of these benefits will only reveal themselves with time. The best way to learn is to contact a company like Our IT Department and arrange for a quote or consultation.

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