WE SPECIALISE IN REMOVING THE IT HEADACHES THAT IMPACT YOUR BUSINESS.
(You can also trust us to deal with your business critical IT issues immediately).
Based at the Beacon in the heart of Newcastle, Our IT Department delivers a complete range of pro-active IT support services and technology solutions to organisations located across Newcastle Upon Tyne and the North East of England.
We’ll add value to your business by providing fast effective support, expert advisory services and leading-edge technology solutions that will increase productivity and keep you ahead of the competition.
A LOCAL IT SUPPORT SERVICE THAT ADDS VALUE TO YOUR BUSINESS.
- 7:00am to 7:00pm service desk support *
- Optional early bird 6:00am and 24 hour IT support services *
- Unlimited Telephone and remote support *
- Unrestricted fast & effective onsite break-fix support **
- INSTANT business critical support
- A dedicated Account Manager
- Annual IT Infrastructure audit and complimentary report
* Direct access to our service desk engineers that are based in the North East of England. No overseas call centres.
** provided by our local Microsoft & Apple certified Field support technicians.
YOU’LL HAVE YOUR VERY OWN DEDICATED ACCOUNT MANAGER.
Your dedicated Account Manager will ensure that you get the most from your ongoing IT investment and that you receive a consistently high standard of customer care. Your Account Manager will contact a monthly account review and they will also arrange your annual IT infrastructure audit.*
*Our Account Managers are backed by our award winning consultancy and project management teams.
YOU’LL LOVE YOUR AWARD WINNING CUSTOMER SERVICE EXPERIENCE.
“The success and exceptional growth of Our IT Department has been built on building a close working relationship with clients. We were particularly impressed with their customer care charter and by the way it conducts an IT infrastructure study before it starts work and has a dedicated consultant for each client.” Chairman of Judges, Best Business Awards.
YOU’LL FIND EVERYONE TO BE FRIENDLY, HELPFUL AND PROFESSIONAL.
I really get a buzz out of meeting clients, understanding the challenges they face within their particular organisation and then providing solutions for them. Tom Carroll, Director and founder of Our IT Department.
WE’RE YOUR HIGHLY TECHNICAL & ACCREDITED IT SUPPORT COMPANY.
YOU WON’T REGRET BECOMING OUR NEXT HAPPY CUSTOMER.
“I love the fact that we can pick up the phone and speak directly to an expert whenever we need help or advice. I would have no hesitation in recommending them to any company such as our own who deal extensively on an international basis and for whom IT support is simply critical to their business.”
John Farrar, Farrar Media International.
TAKE CONTROL AND REQUEST YOUR NO-OBLIGATION QUOTE FOR THE BEST IT SUPPORT IN NEWCASTLE.
Complete the contact form below to receive a no-obligation quote for our Fully Managed IT Support Service. Alternatively, call us on 0191 607 0800 and speak directly with a member of r friendly business development team.