I wanted to provide some feedback about the service we received last year.  In a word, great!  We came to you in a bit of a mess; suffering from an outdated IT infrastructure and poor service from our previous supplier.  My staff have all commented positively about how well informed Our IT Department is when they ring with an issue.  To summarise, we feel that we have received proactive, positive and technically excellent support throughout the year. Our Technical Account Manager has been brilliant as well.