1. We have a 3-month rolling contract policy.
We wont tie you into a long-term service agreement. Instead, we will retain your custom by providing a consistently high standard of service. if you are not happy with our service levels then you can simply say goodbye in the first month, or provide us with 3-months notice thereafter.
2. We provide award winning customer service.
In 2016, Our IT Department retained the Best Business Award category for ‘Best Customer Focus‘. The highest standard of customer care is provided by our team of dedicated account managers and friendly service desk professionals who are guided by the processes set out in our Customer Care Charter.
3. We guarantee a smooth service transition.
We will fully manage the transition of service to Our IT Department, liaising directly with your previous IT services provider during the client take-on process in order to ensure that the transition process is a smooth one.
4. Our services will add value to your business.
We provide our customers with a truly unlimited Fully Managed IT Support Service that includes telephone, remote and scheduled onsite support for a fixed monthly fee. We will endeavor to assist you with ALL IT related issues, including problems with 3rd party services and applications.
5. We are local and punctual.
We exclusively serve organisations that are located across London and the East of England. We provide fast effective support to our clients from our support offices that are located at Bevis Marks in Central London, Chingford on the East London/Essex border, St Neots in Cambridgeshire and The Beacon in Newcastle Upon Tyne.
6. We’re trusted and highly accredited.
We retain a number of premium accreditations that enforce our commitment to retaining the knowledge and customer service skills required to provide the highest standard of service. These include the Microsoft Gold Partnership, ISO 9001:2015 and ISO 27001:2013 accreditations. Visit our accreditations page to find out more.
7. We build lasting relationships.
We believe in the value of building long-term relationships with our clients, going the extra mile to ensure that you are happy with the service we provide and the outcome of service. Over 75% of our clients have worked with us for over 5 years because we are good at what we do.
8. We’ve built our own cloud services platform.
We do not resell white label solutions to our clients. We are not reliant upon any third party support, and this allows us to get you back up and running quickly in the very rare event of an outage or system failure. 99.9% uptime is guaranteed for all of our cloud-based services.
9. We employ clever people that have the right attitude.
Only the best get to join our family. Our 1st line support engineers have the knowledge expected of 2nd/3rd line staff working for other IT vendors because of our high customer service expectations. Our consultants regularly assist large organisations that require an elevated skillset to complete complex IT projects.
10. last but not least, we are human beings.
Our IT Department is regally involved in charity events such as the PIP mountain bike challenge and our staff also undertake individual charity work. We also undertake regular team building events, including SUP boarding and clay pigeon shooting. We also love a good curry and our fantasy football league gets more competitive every year!
Our IT Department sounds amazing!
We understand that most of our clients don’t care how their IT works – they just want it to. Contact Our IT Department today and find out how we can add value to your business by improving your IT infrastructure and lowering your operational costs.